Managed IT services provide the people, processes, and technologies needed to support an organization’s IT environment. Managed IT services are scalable and usually include network design, end-user support, issue resolution, network administration, environment monitoring, and essential protection technologies like firewalls, antivirus solutions, patching, and threat management. Over the past decade, managed IT services have expanded to include security, cloud, and advisory services.

These are some of the services you can expected to see in a managed IT services offering:

• Network Monitoring to manage your IT environment’s health and performance. MSPs watch your network to spot potential problems and address them before they even become an issue.
• Help Desk support to troubleshoot and resolve any issues your staff has with IT/technology.
• Network Administration to provide regular management and maintenance of your critical systems to ensure performance, security, and reliability.
• Security fundamentals to keep the bad guys out. This includes firewalls, anti-virus protections, network patching, hot fixes, and vulnerability remediation.
• VOIP install configure and maintenance of Voice Over IP Servers for predictive and manual dialers.